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Salesforce
Customer support

How AI Agents Get Trusted Customer Context with Data 360 Data Graphs

Our short summary of Salesforce’s engineering write-up. The full story, with all the detail, is on their blog.

Read the full write-up on engineering.salesforce.com (opens in a new tab)

Problem

Agents lacked reliable, up‑to‑date customer information, leading to generic or incorrect responses.

Solution

They built a Data 360 graph that stores verified customer data and connects it to Agentforce, letting agents retrieve trusted context in real time.

+ Suggest a write-up

Want the architecture, code and numbers? They’re in the original post.

Read the full write-up on engineering.salesforce.com (opens in a new tab)

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