How to build an AI agent that remembers returning customers

Our short summary of Twilio’s engineering write-up. The full story, with all the detail, is on their blog.

Problem

Customers have to repeat themselves because AI agents forget prior interactions.

Solution

Twilio built a memory system that links identifiers, recalls relevant past facts, and writes new details back, so agents recognize and remember returning customers across channels.

Tags: Agent memory
Tool calling
Routing

+ Suggest a write-up

Want the architecture, code and numbers? They’re in the original post.

Read the full write-up on twilio.com

Problem

Solution

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