ZendeskNewCustomer support
Building an Open Service Directory registry for your platform’s support services
Our short summary of Zendesk’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on zendesk.engineering (opens in a new tab)Problem
Support services needed a way to be discovered and used by AI assistants across platforms.
Solution
Built an Open Service Directory registry that ingests published service manifests, validates them, stores the full entries, and indexes key fields for searchable AI assistance.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on zendesk.engineering (opens in a new tab)
Twilio
Snowflake