Customer support
Extending Fin as the most open Agent platform
Our short summary of Intercom’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on intercom.com (opens in a new tab)Problem
Customers wanted an AI agent that could work inside their existing helpdesk without switching vendors.
Solution
They created an open Agent platform with public APIs, CLI, and a proprietary model, letting HubSpot and Freshdesk users add the agent in under an hour.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on intercom.com (opens in a new tab)
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