Agents
Building Jarvis Pro: Route first, answer later
Our short summary of Grab’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on engineering.grab.com (opens in a new tab)Problem
Account managers needed reliable AI advice for merchant meetings without giving wrong recommendations.
Solution
Created Jarvis Pro that first classifies each user request, then loads only the needed data and generates an answer, using a routing guide to enforce safe paths.
Safe routing 99.4% accuracy, quality score rose to 91.0
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on engineering.grab.com (opens in a new tab)
Klaviyo
Postman