KlaviyoNewAgents
Skills for Your Agents
Our short summary of Klaviyo’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on klaviyo.tech (opens in a new tab)Problem
Teams needed a reliable way for AI agents to choose and execute domain‑specific workflows without constant manual oversight.
Solution
Klaviyo created a skill system where each skill defines a workflow and resources; the model routes requests to the right skill, runs most steps automatically, and hands off only the final step to a human.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on klaviyo.tech (opens in a new tab)
Postman