RAG and search
Beyond the Menu Tree: How Yelp Built a Smarter Customer Success Chatbot with AI
Our short summary of Yelp’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on engineeringblog.yelp.com (opens in a new tab)Problem
The old chatbot could only answer fixed menu options or exact phrase matches, leaving many user questions unanswered.
Solution
They connected their knowledge base to an LLM with a Retrieval‑Augmented Generation pipeline, using whole support articles stored in a vector store and routing queries to specialized workflows.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on engineeringblog.yelp.com (opens in a new tab)
Elastic
JetBrains
Qdrant