RAG and search
From Static Help Content to a RAG-Based Onboarding Agent for Partners
Our short summary of Booking.com’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on booking.ai (opens in a new tab)Problem
Partners get stuck in the long, confusing registration flow and need instant help without a human.
Solution
Built a chatbot inside the sign‑up flow that pulls help‑center articles, ranks them, and generates answers grounded in that content.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on booking.ai (opens in a new tab)
JetBrains
Elastic