LLM products
Taming a Million Tickets: How a Small Team Used AI to Modernize an Overgrown Jira Instance at Scale
Our short summary of Tripadvisor’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on medium.com (opens in a new tab)Problem
Over a million Jira tickets were scattered across 245 projects with inconsistent fields and workflows.
Solution
They built an LLM‑powered system that read ticket data, identified patterns, and automatically migrated tickets to a unified configuration.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on medium.com (opens in a new tab)