RAG and search
The ultimate guide to knowledge management for your Service Agent
Our short summary of Intercom’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on intercom.com (opens in a new tab)Problem
Customers and support teams struggled to find accurate answers quickly.
Solution
They built a structured knowledge base with embeddings and vector search to feed their Service Agent, improving answer quality and speed.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on intercom.com (opens in a new tab)
Qdrant