Agent platforms
Operator: A look under the hood
Our short summary of Intercom’s engineering write-up. The full story, with all the detail, is on their blog.
Read the full write-up on intercom.com (opens in a new tab)Problem
Scaling AI support across thousands of workspaces required reliable, precise actions.
Solution
Built a production Agent with over 50 specialized tools and 10 skills, plus robust tooling and infrastructure to fetch data, run queries, and orchestrate actions reliably.
Want the architecture, code and numbers? They’re in the original post.
Read the full write-up on intercom.com (opens in a new tab)
AWS