Airbnb
Ops agents

Beyond the model: Engineering AI infra with scientific judgement

Our short summary of Airbnb’s engineering write-up. The full story, with all the detail, is on their blog.

Read the full write-up on medium.com (opens in a new tab)

Problem

Need a repeatable, auditable way to analyze large support chats for AI product safety.

Solution

Built an investigation framework that extracts, embeds, and clusters data, automating the methodology so teams can run analyses at scale without manual curation.

Want the architecture, code and numbers? They’re in the original post.

Read the full write-up on medium.com (opens in a new tab)

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